
Live Learning Facilitator Script
Outcome: Webinar facilitation handed off successfully to teammates.
I'm an instructional designer with a background in K12/higher education, curriculum design, SaaS customer education, and facilitating training. I'm passionate about creating approachable, equitable, and accessible learning.
My strengths include: end-to-end design of asynchronous and synchronous courses and training programs, facilitating instructor-led training, curriculum development, creating train-the-trainer activities, and LMS administration. I'm skilled at managing multiple projects at once and developing education assets from start to finish: design, multimedia creation, LMS build, and facilitation.
✅ Facilitated over 200 live sessions between 2023-2025.
✅ Designed and developed instructor-led training curriculum, including facilitator guides.
✅ Averaged a learner CSAT score of 4.76 training an SMB SaaS product
🏆 2019 Distance Teaching and Learning Conference award-winning presenter
✅ Designed and developed 3 customer academies end-to-end for an edtech SaaS product.
✅ Designed curriculum aligning with internal and external quality standards, such as Quality Matters and OSCQR.
✅ Achieved a 68% completion rate and average NPS score of 78 in nationwide cohorts of edtech SaaS academy courses.
✅ Designed and facilitated a five-week online teaching certificate program for higher education faculty.
✅ Accounts attending training saw 20% higher contract utilization rate (edtech SaaS product)
✅ Accounts attending training saw 20% higher YoY growth than those that did not (edtech SaaS product)
✅ Accounts attending training saw 12% growth in license counts 1 month after training (SMB SaaS product)
"This was a very well-thought-out and assembled class that did not take me down hundreds of blind alleys and tangents. I wish my other vendors would do as good a job.”
Hypothesis Academy participant
"It was so very helpful. I came away with so many ideas of how I could use this tool in my course. Each module as well as the educator forum gave me a new idea.”
Hypothesis Academy participant
"Hey I loved this. I loved it so much that we're having you to our campus to present. This is one of best sessions I've attended on AI. At least it's geared towards problem-solving. Loved hearing some of the videos by other educators and reading about good solutions.
Live learning participant
"Rarely have I learned so much in such a short amount of time. thank you so much for the time today. I look forward to messing around in the sandbox to master assignments and tests in Sakai for my fall class, and then moving further into online teaching."
Live learning participant
LMS admin: Canvas, Blackboard, D2L Brightspace, Moodle
Multimedia: Camtasia, Articulate Storyline, Canva
HTML and CSS
Zoom, Webex
Google Work Suite, Microsoft 365
Jira
Hubspot